Privacy Policy

1. Introduction

Loopency ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

By using Loopency, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you register for an account, we collect:

• Name
• Email address
• Password (encrypted)
• Organization/workspace name

2.2 Payment Information

For paid subscriptions, we collect payment information through our payment processor (Paddle). We do not store your complete credit card information on our servers.

2.3 User Content

We store the data you create, upload, and manage within the Service, including:

• Workspaces, collections, and records
• Files and attachments
• Comments and collaboration data
• Dashboards and reports
• Automation rules and workflows

2.4 Usage Information

We automatically collect certain information when you use the Service:

• IP address and device information
• Browser type and version
• Pages visited and features used
• Time and date of access
• Performance and error logs

2.5 Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our Service. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. See our Cookie Policy for more details.

3. How We Use Your Information

We use collected information for:

• Providing and maintaining the Service
• Processing payments and subscriptions
• Sending administrative information and updates
• Responding to your requests and support inquiries
• Monitoring and analyzing usage patterns
• Improving and optimizing the Service
• Detecting and preventing fraud and abuse
• Complying with legal obligations

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf:

• Payment processing (Paddle)
• Cloud hosting and infrastructure (Supabase)
• Email delivery services
• Analytics and monitoring tools

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

If Loopency is involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.

4.4 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Regular security audits and updates
• Access controls and authentication
• Secure backup and disaster recovery

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. When you delete your account, we will delete or anonymize your personal information within 30 days, except as required by law or for legitimate business purposes.

You can request deletion of your data at any time by contacting us at privacy@loopency.com.

7. Your Rights (GDPR)

If you are in the European Economic Area (EEA), you have certain data protection rights:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data
• Restriction: Request restriction of processing
• Portability: Request transfer of your data
• Objection: Object to processing of your data
• Withdrawal: Withdraw consent at any time

To exercise these rights, please contact us at privacy@loopency.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

• Right to know what personal information we collect
• Right to know if we sell or disclose your information
• Right to opt-out of the sale of your information (we do not sell)
• Right to request deletion of your information
• Right to non-discrimination for exercising your rights

9. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.

By using the Service, you consent to the transfer of your information to facilities outside of your country of residence.

10. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@loopency.com
• Data Protection Officer: dpo@loopency.com