Cookie Policy

1. What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Loopency uses cookies and similar tracking technologies to improve your experience, analyze usage, and provide personalized content.

2. Types of Cookies We Use

2.1 Essential Cookies

These cookies are necessary for the Service to function properly. They enable core functionality such as authentication, security, and session management.

• Authentication cookies: Keep you logged in to your account
• Security cookies: Detect authentication abuse and protect your account
• Session cookies: Remember your preferences during your browsing session

These cookies cannot be disabled as they are essential for the Service to work.

2.2 Performance Cookies

These cookies help us understand how visitors interact with our Service by collecting and reporting information anonymously.

• Analytics cookies: Track page views, user flows, and feature usage
• Error tracking: Help us identify and fix bugs
• Performance monitoring: Measure page load times and optimize speed

2.3 Functional Cookies

These cookies enable enhanced functionality and personalization, such as remembering your preferences and settings.

• Preference cookies: Remember your language, timezone, and display settings
• UI state cookies: Remember sidebar state, view preferences, and layout choices
• Feature flags: Enable or disable specific features for your account

2.4 Marketing Cookies (If Applicable)

These cookies track your activity across websites to show relevant advertisements and measure campaign effectiveness.

• Advertising cookies: Used to display relevant ads
• Remarketing cookies: Show ads for Loopency on other websites
• Conversion tracking: Measure the effectiveness of our marketing campaigns

You can opt out of marketing cookies through your cookie preferences.

3. Third-Party Cookies

We use services from trusted third parties that may also set cookies on your device when you use our Service:

3.1 Analytics Services

• Google Analytics (if applicable)
• PostHog (if applicable)
• Mixpanel (if applicable)

3.2 Infrastructure and Services

• Supabase: Database and authentication services
• Paddle: Payment processing

3.3 Support and Communication

• Intercom or similar chat services (if applicable)
• Email service providers

These third parties have their own privacy policies and cookie policies. We recommend reviewing their policies to understand how they use cookies.

4. How Long Cookies Last

4.1 Session Cookies

Session cookies are temporary and are deleted when you close your browser. They help maintain your session while navigating the Service.

4.2 Persistent Cookies

Persistent cookies remain on your device for a set period or until you delete them. They help us remember your preferences across sessions.

• Authentication cookies: Up to 30 days
• Preference cookies: Up to 1 year
• Analytics cookies: Up to 2 years

5. Managing Cookies

5.1 Browser Settings

Most browsers allow you to control cookies through their settings. You can:

• View cookies stored on your device
• Delete cookies individually or all at once
• Block cookies from specific websites
• Block all third-party cookies
• Clear cookies when you close your browser

5.2 Browser-Specific Instructions

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions → Manage and delete cookies

5.3 Impact of Blocking Cookies

If you disable or block cookies, some features of the Service may not function properly:

• You may be unable to log in or stay logged in
• Your preferences and settings may not be saved
• Some features may not work as expected
• The Service may not remember your choices

6. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want to be tracked. We currently do not respond to DNT signals, as there is no industry standard for how to interpret them.

7. Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons.

When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

8. Contact Us

If you have questions about our use of cookies, please contact us:

• Email: privacy@loopency.com
• Subject: Cookie Policy Inquiry