Frequently Asked Questions

Yes! All templates (Apps, Projects, Suites, Systems, Enterprises) work on all plans. You get the full structure with all apps, collections, and relationships. The only difference is your workspace limits (records, storage, AI credits, etc.). A Free user can deploy a full ERP - they just have 500 records to work with.

Pro is $12 per seat/month with unlimited seats. Add team members and each gets access to your shared resource pools: 10 workspaces, 10,000 records, 20GB storage, and 500 AI credits/month. Resources are pooled across your entire team.

You'll get a notification when approaching limits (around 80%). When you hit the limit, you can still read and edit existing data, but won't be able to add new records. Upgrade anytime to get more capacity without losing any data.

Yes. Upgrade instantly and get immediate access to new limits. Downgrade at the end of your billing cycle. No long-term contracts required.

Yes, annual billing saves you 2 months (pay for 10, get 12). Contact us for annual pricing.

These are levels of complexity: App (1 collection, e.g., Tasks), Project (3-5 connected apps, e.g., CRM), Suite (functional area, e.g., Sales Suite), System (complete domain, e.g., Finance System), Enterprise (multiple systems, e.g., Full ERP). All work on all plans.

You get the complete structure - all 25+ collections, all relationships, all field types, all views. Your 500 record limit is distributed across all collections as you use them. Think of it as having the full architecture at a smaller scale.

Yes, completely. Templates are just starting points. Add fields, remove collections, change relationships, add automations - it's your workspace.

A record is any row of data in any collection. An invoice is 1 record. A task is 1 record. The limit applies to total records across all collections in your workspace.

AI credits power features like AI-generated workspaces, dashboards, natural language queries, data insights, and summaries. Each AI operation uses credits. Free gets 10/month, Pro gets 500/month pooled across all seats.

Basic (Free) gives simple summaries. Advanced (Pro/Enterprise) includes trend analysis, anomaly detection, predictions, and cross-collection insights.

Pro resources are shared across all users. 10,000 records, 20GB storage, and 500 AI credits are available for the whole team to use as needed, rather than per-user limits.

Yes. All data is encrypted at rest and in transit. We use industry-standard security practices. Enterprise customers get additional options like SSO/SAML, IP allowlists, and advanced audit logs.

SSO/SAML is available on Enterprise plans. This includes integration with Okta, Azure AD, Google Workspace, and other identity providers.

We're GDPR compliant. You can export and delete your data anytime. Enterprise customers get a DPA (Data Processing Agreement).

Free: Community forums. Pro: Email support (24h response). Enterprise: Priority support (4h response, 1h for critical issues) + dedicated CSM.

Enterprise plans include training sessions. All plans have access to documentation and video tutorials.

Free: Self-service with docs. Pro: Video guides and email support. Enterprise: Dedicated Customer Success Manager handles your entire onboarding.